Please enter your email. This allows you to choose the type of content you can restrict. Home Phone. Hi , No problem at all! I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. Stream from Virgin Media. Phone. So there is a list of the following possibilities: 1) Blocked IP . When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Browse. we are aware of an issue with Web. Virgin Media also offers an additional security tool called F-I am trying to turn on the web safe settings but it's not working. Please look out for it in the top-right, purple envelope. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. Phone. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Step 2. We give all our customers a complete, market leading security package called Virgin Media. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. No, you can keep using the same phone you’ve always used. Virgin Media; My Virgin Media; Shop; Help;. Expand the Email option. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Login to the Virgin Media online account in a web browser. If you need to change the settings of your Virgin Media hub while it’s in modem-only mode (to put it back. Thank you for the help. Click Settings Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. Add a new username and password. Enable the Auto forward button . Learn how you can change Web Safe settings to turn Child Safe off. New to the forum. You could also use a VPN to save you from using a proxy site all the time. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Login in the the Virgin Media online account and try the to enable websafe. not the VM Hub. Try with OpenDNS using 208. Home Phone. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. on 19-07-2023 11:04 Hi thank you fir the reply. Virgin. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. If Child Safe is turned off, the settings are saved until Child Safe. 0 Kudos Reply. 0 is a powerful and sophisticated router that provides a range of advanced features and tools. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. To access your Virgin Media Hub 5 use this web ip address on a computer that is connected to the Virgin Hub 5 wifi : 192. Changing DNS on your device is the best option VM have other DNS 194. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 1. Wait a few minutes while your Hub reconnects to the internet, then turn on your computer or device. Although Virgin Media WiFi includes content protection, to make. Learn. Hello, I am having this problem too. Go to Account settings, then Account details b. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 168. in/myVM . I signed in to "my account" but didn't see anything about websafe. 0 Kudos. You can connect via Wi-Fi or by using an Ethernet cable. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Account - Cable. Try both Mac and Windows. Click on Mail in the side bar. 123 and 194. After that, click onManage services. Virgin Media; My Virgin Media; Shop;. Make sure the setting is saved and applied. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Virgin Mobile. Comment. While we’d recommend keeping Web Safe active, the choice to use Web Safe is up to you, and there may be situations where you don’t. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. Virgin Media help and support. 1 or 192. Go to 192. Virgin Media; My Virgin Media; Shop;. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Thank you!Free returns Within 90 days. 3. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. All Rights ReservedTo turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. There's no firewall settings that I can see, and one time I got to see a page saying. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Hey @DavidCalla,. The info to report to VM was given above. 67. For example you will always need a PIN to watch: Programmes rated 12, before 8pm. You can also call. Volt benefits FAQs. Make sure your device is connected to the Virgin Media router. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected; No, then Web Safe is still on. Anyway, I recently moved house (August) and kept the same package. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocking off sites. When trying to watch a recording, I receive the following message ‘Unable to access the recording. 67. Click here to view more details on content filters from Virgin Media’s Web Safe. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. Any attempt bounces me back to my account page. Joining in. Regards. Stream from Virgin Media. 1 REPLY billyg051 On our wavelength Options on 23-02-2023 22:15 Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin. Web Safe only works when you’re connected to your Virgin Broadband at home. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?This is all I see, on both my laptop and my phoneChanging Virgin Media Web Safe Settings on Desktop/Laptop. Shows available as Catch Up TV are indicated with this symbol: Step 3. For more tips on how to keep your kids safe online, visit Internet Matters. Can you help? 0 Kudos Reply. Virgin Media released their network level parental control option, Web Safe,. Hi there, thank you all for your help. Los1709. icon on the upper-left edge of your screen. 3. 8. 8. Reply. Child Safe show is off but it's on and can't change it. Background. 0 Kudos. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. We'll go over how to set up the filter, what. Try computers with Cisco’s OpenDNS using 208. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block. Click: Settings. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing. This includes restricting children from accessing inappropriate or adult content. Click on Auto forward. Bypass Child Safe & Virus Safe. Engage with our active forum today!. Virgin Mobile. It's easy to turn on. --. virginmedia. If you changed the computer's network settings to use any Public DNS does that re-gain access. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. I've switched it off and on multiple times - 5019860. It's easy to turn on. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. com). Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Reply. Adjust the settings according to the level of protection you want. So frustrating,Here are our top tips to help you on your way. Although Virgin Media WiFi includes content protection, to make. How To Turn Off Virgin Media Parental Lock (2023)In today's video i will cover parental control virgin media,virgin media web safe,virgin media web safe sett. You can go look up how to change the DNS in whatever operating system you are using yourself. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web. Virgin Media takes online safety seriously. Forum; Apps. . Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 2. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. If you want to turn it off again, you can do so whenever you like. If that doesn’t help, you’ll need to try turning off Virus-safe. Virgin Media: Web Safe. Virgin Media takes online safety seriously. I keep getting the message seen in the attached picture. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 168. need user name and password of account to log in. What’s more, it’s compatible with all. 1. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. run the Standard test and confirm the. If you changed the computer's network settings to use any Public DNS does that re-gain access. 1, (if you have never done this before then it will be the default password on the sticker on the base of the hub), find the WiFI section and untick the boxes for both the 2. 8. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned off Accessing Websites Blocked By Virgin Media. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Here’s how you can access the Virgin Media router settings: 1. 1 for Families |. 222. 6. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. It'll help to. My Account; My Bills; My Apps; Upgrades; Service Status;. It’s important you choose a passcode that’s different to the one you use to unlock your device. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set1. We'll be more than happy to assist from here! Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. Web Safe only works when you’re connected to your Virgin Broadband at home. 1. That said, the more you know about the web, the better understanding you. 68K; 344; 1. Email address. 0 Kudos. Virgin Media Community; Stay safe online; Security matters; Cannot turn off web safe since yesterday; Options. Virgin Blocking Access to my website in Networking and WiFi 3 weeks ago; I cant turn off parental lock in QuickStart, set up and connections 11-10-2023; My Virgin Media App not working in QuickStart, set up and connections 17-08-2023; Can’t disable parent controls in Networking and WiFi 09-07-2023parental control turn off pls in Security matters 2 weeks ago; Can’t turn off child safe in Switched On Families 4 weeks ago; Can't turn of web safe or virus safe through website or app in Switched On Families 4 weeks ago; Virus safe and child safe don't turn off in Switched On Families 4 weeks ago; Cant turn child safe off in Switched. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. My Virgin Media App. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. To confirm Web Safe is working try going to. Best. Same as if you try to watch pronhub on mobile data (without turning off adult filter from your provider), switch to your VPN bypasses all the operator filters and blocks. This is a workaround for when Child Safe does not or can not be turned off. Any website unsuitable for children is blocked by default. Here’s how you can access the Virgin Media router settings: 1. Manage Your Account. Not able to access websafe_setting page (able to go to update_profile page). If you're still having issues changing your settings, please let us know. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Virgin Media takes online safety seriously. Virgin Phone Switchover. The Auto forward window opens. Then click on Parental Controls and turn it off. com email address, select your provider as virginmedia. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Follow these easy steps: 1. Log in to your Virgin Media account using your email address and password. Broadband. We'll go over how to set up the filter, what. In response to lotharmat. Within 30 daysHere's how to set up SafeSearch on your phone: Open the Google app on your iPhone or Android. See Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. This allows you to choose the type of content you can restrict. 1. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Sign in to My Virgin Media a. I understand that if we turn off the entire router off, it messes with the configuration, so ideally - keep the router on and turn the wifi off. Help with Volt. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Options. Click the big on/off icon to connect. Learn how you can change Web Safe settings to turn Child Safe off. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. I added it to the 'allowed websites' list, and it's working fine. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; How to change the wireless channel on my Hub in Self Care Videos 11-04-2017;3. Learn how you can change Web Safe settings to turn Child Safe off. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Account - Mobile. IPCONFIG reports DNS servers as 194. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. That can be turned off, or just don't use Virgin Media DNS. Stay safe online. SpeedWhy is my virgin media WiFi saying weak security? If you have a Virgin Media Hub and are using iOS 14, you might have seen a message alerting you to “weak security” on your WiFi connection. I'm going to send you a private message so we can look into this for you. 222. There is no cause for concern, and your WiFi is still completely secure. 1 on your browser. This antivirus software works across up to fifteen of your mobile and computer devices using WiFi, Ethernet or 4G. VM must get it fixed once and for all. I just got a URL from the IT team for the VPN. The new fibre phone line is designed to work with the same phones as the old copper line. com, minecraft. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 100 & 194. Virgin Media customers can get. I have turned it off and on again. Sign in . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. As in the title, both were turned off several days ago but are still blocking websites. 168. This includes restricting children from accessing inappropriate or adult content. Changing to a different DNS server seems to have worked though, and hopefully it'll prevent them buggering about with the connection in the future too. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Install our free Parental Controls software. Login in the the Virgin Media online account and try the to enable websafe. Go to the URL of a proxy site. If you're still having issues changing your settings, please let us know. Click on Mail in the side bar. All Rights ReservedTo turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 220Virgin Media parental controls are the tools we offer to help keep your family web safe. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. It only appears when using Microsoft Edge as the browser. Try with OpenDNS using 208. How to turn on Child Safe. The only person able to manage (and turn off) BT Parental Controls is the account holder, and they'll receive email notifications when changes are made to the settings - useful if someone else in the household tries to override them. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 1 into the address bar of your browser. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. If you’d like to change the. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. We’ve just got Virgin Media Broadband. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. To turn parental controls off on Android, you need to go to the Play Store. in the display area. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Hi , Thanks for coming back to me. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Every attempt bounces me back to the 'My Account' page. Virgin Mobile. Select your channel and press or to scroll back through the history of shows. Status: Offline. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Once logged in you will see 2 filters; Virus Safe and Child Safe. Childsafe off but still blocking sites. Below is the screenshot for reference and. Navigate to the My Apps tab and select Web Safe from the menu. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. 67. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking;. The company is very reputable and assure me there are no issues with their certification. The Virgin Media Hub 3. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. SpeedChild safe says it’s on but is doing nothing again!! This is your problem not individual customers. Hi i have the same issue when trying to turn it on - 5369741. . 2. 222 and 208. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Browse the web from multiple devices with increased security protocols. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device. Select SPAM Settings. Options. Reply. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. Use a proxy website like Anonymouse or something. You can go look up how to change the DNS in whatever operating system you are using yourself. Welcome to the community and thanks for taking the time to post your issue on the forums. Manage Your Account. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. on 24-04-2023 14:31. 0. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Options. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. If you changed the computer's network settings to use any Public DNS does that re-gain access. Phone. Select SPAM Settings. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Settings. 1. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. Sorry to hear of the issues with the web/child safe. Enter the email address to which you want to forward the messages. The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. My Virgin Media. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. I’m unable to do it through the Virgin Media App. Welcome to the community and thanks for taking the time to post your issue on the forums. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Learn how you can change Web Safe settings to turn Child Safe off. That said, the more you know about the web, the better understanding you. If you are at home, check that you are connected to the same network or SSID as your Virgin. These are two settings – Virus Safe and Child Safe. Joining in. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. In order to keep a copy of the E-Mail, enable Keep a copy. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. We. 168. Any website unsuitable for children is blocked by default.